Shipping policy

Shipping Policy

Thank you for shopping with Light by Langone. We strive to provide fast and reliable shipping for all online orders. Please review our shipping policy below for details on processing times, shipping rates, and other important information.

 

 

Processing Time

Once your payment is confirmed, we begin processing your order immediately. Processing typically takes 3–7 business days, depending on order volume.

Please note that processing times may vary during peak seasons or due to unforeseen delays.

 

 

Shipping Methods & Delivery Times

Shipping time refers to the transit period from our warehouse to your destination.

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

  • International Shipping: 7-21 business days

Delivery times depend on the destination and the shipping method selected. International shipments may be subject to customs clearance, which can cause delays.

 

 

Shipping Rates

  • Shipping costs are calculated at checkout based on the destination and selected shipping method.

  • Free shipping may be available for orders over $100 within US.

  • International customers are responsible for any customs duties or import taxes imposed by their country.

 

 

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update.

 

 

Missed Deliveries or Undeliverable Packages

If your package is returned to us due to:

  • Incorrect or incomplete address details.

  • Refusal by the recipient.

We will notify you upon its return. To reship the order, please contact us with updated shipping information. Additional shipping charges will apply.

 

 

Shipping Restrictions

  • Some orders are not shipped to P.O. Boxes or APO/FPO addresses.

  • Some items may have shipping restrictions due to size, weight, or regulatory reasons.

 

 

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time, please contact us at support@lighbylangone.com with your order number. While we are not responsible for carrier delays, we will do our best to assist you in resolving any issues.

 

 

Delays and Support

We strive to deliver your order on time, but some factors may be beyond our control, such as:

  • National holidays or strikes

  • Incorrect shipping details provided at checkout

If your order is delayed or hasn’t arrived within 20 business days, please reach out to us at support@lightbylangone.com —we’re happy to assist!

 

 

Contact Us


For questions, concerns, or updates about your shipment, don’t hesitate to reach out to us at support@lightbylangone.com


Thank you for shopping with Light by Langone!

 

 

By placing an order with us, you acknowledge that you have read and understood our Returns & Exchange policy.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. 

Thank you for shopping with us!